Frequently asked questions.
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You'll receive your sketch within 5 business days of ordering. From there, the finished rug takes 3–4 weeks to complete. You'll be kept in the loop throughout the whole process.
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Easy — once your order is placed, you'll receive an email with instructions on how to submit your photo.
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Yes! You'll have 2 rounds of edits on the sketch before production begins. Once the sketch is approved, changes can't be made — so take your time and make sure you love it.
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Free 3-day shipping across Canada. Every rug is handmade in Kelowna, BC.
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Spot clean with warm water and vacuum on a light setting.
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Because every rug is custom and handmade, returns and exchanges aren't something I'm able to offer. That said, if something isn't right, reach out — I'm always happy to make it right.
Still have questions?
Reach out anytime.
How it works.
Send your idea.
Send a photo, logo, sketch or description.
Approve your sketch.
I will create a sketch for your approval before I start.
Your rug is handmade.
I handcraft your rug with care and delivery it straight to you.